Terms & Conditions and Privacy Policy

/Terms & Conditions and Privacy Policy
Terms & Conditions and Privacy Policy2018-10-17T16:03:26+00:00

Terms for events booked though GO2 Experiences

  1. Your Agreement with GO2 Experiences
  2. Payment to GO2 Experiences
  3. GO2 Experiences Prices
  4. Final Numbers, Itineraries, Menu options and Dietary Requirements
  5. Third Parties
  6. General Behaviour and Age Restrictions
  7. Cancellation
  8. Limitation of Liability, Force Majeure and Insurance
  9. Law & Jurisdiction
  10. Complaints Policy

1. Your Agreement with GO2 Experiences

” GO2 Experiences ” is a trading name of APT Leisure Ltd (Company Number 10323701) whose registered office is at 5 Prospect place, Millennium Way, Pride Park, Derby, England, DE24 8HG. To book an event with GO2 Experiences you must place a deposit as specified by your event consultant or as otherwise detailed on the relevant booking form. By placing this deposit you confirm the accuracy of all information provided and accept these terms and conditions on behalf of yourselves and everyone else in your party. The agreement between yourself and GO2 Experiences only comes into existence once your booking has been formally acknowledged in writing by GO2 Experiences.

These terms and conditions and your booking form constitute the entire agreement between you and GO2 Experiences. Where we take any booking over the telephone or by email we will forward to you these terms and conditions along with the relevant booking form or provide an email link to these terms and conditions. Unless you contact GO2 Experiences in writing within 7 days of receiving these terms and conditions and the relevant booking form (or, where applicable, within 7 days of us forwarding to you the relevant link) indicating that you do not accept these terms and conditions, you will be deemed to have agreed to these terms and conditions and the content of the relevant booking form.

2. Payment to GO2 Experiences

Exclusive Events

Payment terms can vary and are generally governed by our suppliers unless otherwise agreed in writing by your event consultant or as otherwise detailed on your relevant booking form, our usual terms of payment will apply. These usual terms of payment are as follows:

Deposits of no less than £20 per person will be required when booking an Exclusive event more than 84 days before the date of the event.

The balance of the sum due must be paid at least 84 days before the date of the event.

Where you want to book an Exclusive event less than 84 days before the date of the event full payment must be made before your booking can be accepted.

If you fail to make any payment when due the deposit will be retained and GO2 Experiences will be entitled to regard your booking as cancelled by you and we shall be entitled to release your places at the event.

Shared Events

Payment terms can vary and are generally governed by our suppliers unless otherwise agreed in writing by your event consultant or as otherwise detailed on your relevant booking form, our usual terms of payment will apply. These usual terms of payment are as follows:

All prices are inclusive of VAT. The total of your arrangements will be detailed in your Booking Form. Any deposits paid are non-refundable and non-transferable. After you have paid your deposit, the balance must be paid 4-6 weeks before the date of your event. Your deadline date for payment is stipulated on your booking form. If you book arrangements where the date is less than 6 weeks away, the full cost of the event is immediately payable.

You must make payment for your arrangements in accordance with the instructions we give you. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 7 below will become payable.  Any money paid to an authorised agent of ours is held by that agent on our behalf following confirmation of your arrangements until it is paid to us or refunded to you.

Payment can be made by any major prepay, credit or debit card or through an electronic payment account as explained on the order form. Payment made by Debit or Credit Card via Secure Trading are fee free and attract no surcharge. By placing an order, you consent to payment being charged to your prepay/debit/credit/American Express card account or electronic payment account as provided on the order form. Payment will be debited and cleared from your account before the provision of the arrangements to you.

When you pay for your order by card, we carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies. By accepting these conditions you:

  • Undertake that all the details you provide to us are correct and that the payment card you are using is your own or you have authority to use someone else’s, and that there are sufficient funds to cover the cost of the arrangements booked.
  • Undertake that any and all arrangements booked by you are for your own private or domestic use only and not for resale.
  • Authorise us to transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention.
  • We shall contact you should any problems occur with the authorisation of your payment card.
  • We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

If you fail to make any payment when due the deposit will be retained and GO2 Experiences will be entitled to regard your booking as cancelled by you and we shall be entitled to release your places at the event.

3. GO2 Experiences Prices

Any prices for events detailed on our website or in any marketing material are correct at the time of going to press but please note that we reserve the right to alter our prices at any time prior to your booking being accepted.

For Exclusive events the price per person shall be as set out in the relevant booking form. Such price is based on the numbers that you have indicated will be in attendance and, in the circumstances, we reserve the right to vary the price per person if we agree to accommodate alternative numbers below any Minimum Numbers shown on your booking form. Please note that due to venue restrictions it is unlikely that we will be able to accommodate more than the Maximum Numbers shown on your booking form. GO2 Experiences will advise you in writing of any increase in charges payable which must be paid in full prior to the booking being amended.

All Price are inclusive of VAT.

4. Final Numbers, Itineraries, Menu options and Dietary Requirements

For Exclusive events, unless indicated on the booking form that there are Minimum Numbers, all bookings are accepted by GO2 Experiences strictly on the understanding that no decrease or allowance will be made if less persons than stated on the booking form actually attend the event and full payment for the numbers stated on the booking form will be due. Where Minimum Numbers are indicated on the booking form you will not be charged for decreases in numbers up to the Minimum Numbers but will be charged in full, based on such Minimum Numbers, regardless of whether final numbers actually attending drop below such Minimum Numbers level.

If you request that more people are added after the booking is accepted by us, this will be strictly subject to our agreement and, if agreed, to additional payments being made.

For Exclusive bookings final numbers are due 3 weeks prior to the event date and shared events is 60 days prior.

Please note that although every effort is made to deliver any advertised programme, menu or itinerary, we and our suppliers reserve the right to make minor changes where for example unintentional errors or omissions have been made or due to circumstances outside our reasonable control equipment, third party suppliers or produce are unavailable.

If menu choices and/or dietary requirements are not submitted by the required date then GO2 Experiences will select on your behalf and will assume that there are no dietary requirements. Neither we nor any of our suppliers are able to guarantee that menu items are completely nut free.

5. Third Parties

Where we are asked by you to make arrangements with third parties for the provision of additional services or facilities not otherwise detailed on the booking form as services that we will provide, we will, unless otherwise agreed, do so as your agent and on your behalf. Such additional services or arrangements may, purely by way of example, be ticketing or other security arrangements or the provision of entertainment not otherwise included in the services that we have agreed to supply direct to you in accordance with the relevant booking form. In such circumstances any contract will be a contract between you and the relevant supplier and will be subject to their terms and conditions. You will be solely responsible for paying such third party supplier and will indemnify us against any losses that we may suffer as a result of such non-payment.

If a third party fails for any reason to provide the additional facilities or services that we have booked as your agent on your behalf, we shall have no liability to you and you must take the matter up with the relevant third party supplier.

6. General Behaviour and Age Restrictions

Despite our suppliers being aware of the nature of our events, you and your guests are expected to respect the venue, its staff and other people around you.

All suppliers and venue operators shall have the right to terminate, without notice, your event or activity and/or require individuals to leave where there is any actual or perceived threat of vandalism, violence or any other behaviour deemed inappropriate by them (including unacceptable inebriation or the use of drugs). In such cases you will not have any entitlement to a refund of any kind whatsoever. You are responsible for the behaviour of persons in your group and to the extent that the law permits we accept no liability for any accident or misadventure that occurs whilst any of your group is under the influence of alcohol or drugs.

In respect of certain events the relevant supplier can refuse entry or require an individual to leave the event where, in the supplier’s opinion, the individual is considered medically unfit to undertake the activity in question. In such circumstances no refund or other compensation shall be payable.

Venue operators are entitled to refuse entry to an event where in the relevant operator’s opinion the individual is under the influence of alcohol or drugs. In such circumstances no refund or other compensation shall be payable.

If guests arrive late to their event or the timetable for the event is delayed as a result of the actions of you or your guests, GO2 Experiences cannot be held responsible for any services not provided as a result of any such delays.

Unless otherwise agreed specifically in writing, guests are not permitted to bring in their own alcohol or food. We or venue operators reserve the right to require anyone breaching this condition to leave the event along with the rest of their party.

Guests must vacate the relevant venue immediately following the conclusion of the relevant event.

Only the number of persons for whom you have paid are entitled to attend the event and we or the relevant venue operator shall be entitled to refuse entry to any person seeking to attend the event where the number of persons for whom the booking has been made has been reached. Unless we are to be responsible for ticketing and security arrangement, neither we nor our suppliers are under any obligation to check that relevant attendees have been invited by you and paid for.

Unless you advise us to the contrary we will assume that every member of your party is over the age of 21 years. If any member of your party is under the age of 21 years on the date of the event we or the relevant venue operator have the right to refuse entry.

7. Cancellation

If GO2 Experiences changes or cancels an event that has been booked, unless you choose an alternative event, any monies paid by you will be returned in full. However if an alternative event is booked at a different price to that cancelled then an appropriate refund or further payment will be made as applicable.

In the event of you cancelling a booked event for whatever reason, you must do so in writing at least 84 days prior to the event in respect of an Exclusive event. In cancelling any booking within these time limits you will forfeit the deposit which, if not already paid shall become immediately payable.

If you wish to cancel less than 84 days prior to the event in respect of an Exclusive event or 60 days for a Shared event then all sums paid to the date of cancellation shall be retained by us and all further monies then due pursuant to these terms and conditions shall, to the extent that they have not already been paid, immediately become payable.

8. Limitation of Liability, Force Majeure and Insurance

If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your arrangements. However we will not be liable where any failure in the performance of the contract is due to:

  • (a) you or members of your party; or
  • (b) a third party unconnected with the provision of the arrangements and where the failure is unforeseeable or unavoidable; or
  • (c) unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

Our liability, except in cases involving death, injury or illness, shall be limited in any event to the cost per person of the event that we have agreed to provide to you but only to the extent per person affected.

GO2 Experiences will not be responsible for the cancellation of any event due to any circumstances beyond our reasonable control and should a venue or supplier have to cancel your event due to fire, flood, industrial disputes, bad weather or other circumstances beyond its reasonable control, whilst GO2 Experiences will use its reasonable endeavours to source a suitable alternative venue, we will not be liable where such a suitable alternative venue cannot be found or be liable for any compensation arising from such cancellation.

GO2 Experiences carry public liability and professional indemnity insurance and details are available on request. Specialist Personal Accident cover may be available for individual group members and again details can be supplied upon request.

9. Law & Jurisdiction

This agreement is governed by English Law and shall be subject to the jurisdiction of the court of England and Wales.

10. Complaints Policy

If you have cause for complaint in respect of an event, you must bring it to the attention of the relevant supplier at the time. They will do their best to rectify the situation. If your complaint is not resolved at the event, please follow this up within 7 days of the event by writing to our Customer Service Department GO2 Experiences, Lancaster House, 10 Sherwood Rise, Nottingham, NG7 6JE giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you (which may be by post or by email).